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Customer Relationship Management



Essential for any type of company: maintaining a relationship with existing and prospective customers. Our CRM solutions, based on Navision or Notes in the F&M CRM Suite, enable flexible adaptations to fulfil your requirements and amount of information needed.


FuM CRM Suite - CRM with Notes/Domino
 
If CRM is interpreted as a generic term for all activities in sales, service, support and marketing that help in maintaining customer relationships, the basis of the system must reach every employee in a cost-effective manner. more...
 
Hotline & Helpdesk - Groupware with Lotus Notes/Domino
 
A call centre can be the best contact to a customer – as long as all problems and enquiries are quickly and efficiently processed. In this respect, we provide a Helpdesk & Hotline application based on Lotus Notes. more...
 


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